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Effective Date: February 02, 2026

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At Ethnoscape, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you visit www.ethnoscape.in or make a purchase from our collection of handcrafted wall décor inspired by Indian folk art and nature.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

 

Information We Collect

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We collect information to provide you with exceptional service and a seamless shopping experience:

Personal Information: When you place an order, we collect your name, email address, phone number, billing address, and shipping address.

Payment Information: Payment details are processed securely through Razorpay, our trusted payment gateway. We do not store your complete credit card information on our servers.

Device & Browsing Information: We automatically collect technical information including your IP address, browser type, device information, pages visited, time spent on our site, and referring websites. This helps us understand how customers interact with our site and improve your experience.

Communication Data: When you contact us via email, social media, or our contact forms, we retain your correspondence to provide better customer service.

 

How We Use Your Information

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Your information enables us to deliver an exceptional Ethnoscape experience:

• Order Fulfillment: Process and deliver your handcrafted art pieces, including payment processing, shipping coordination, and order confirmations

• Customer Communication: Respond to your inquiries, provide order updates, and address any concerns

• Security & Fraud Prevention: Protect our customers and business from fraudulent transactions and unauthorized access

• Website Optimization: Analyze browsing patterns to enhance user experience, improve navigation, and refine our product offerings

• Marketing Communications: With your consent, share updates about new collections, exclusive launches, and special offers that celebrate Indian artistry

• Quality Improvement: Gather feedback to continuously elevate our craftsmanship and service standards

 

Information Sharing & Disclosure

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We respect your privacy and share information only with trusted partners essential to our operations:

Service Providers:

• Razorpay – Secure payment processing with PCI-DSS compliance

• Logistics Partners – Reliable delivery of your art pieces

• Google Analytics – Website performance analysis and customer insights

• Email Service Providers – Delivery of transactional and marketing communications (with your consent)

Legal Compliance: We may disclose information when required by law, to comply with legal processes, respond to government requests, protect our rights, prevent fraud, or ensure customer safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity to ensure continuity of service.

We never sell, rent, or trade your personal information to third parties for their marketing purposes.

 

Your Privacy Rights

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You have complete control over your personal information:

• Access & Review: Request a copy of the personal data we hold about you

• Correction: Update or correct any inaccurate information

• Deletion: Request removal of your personal data from our systems (subject to legal and operational requirements)

• Marketing Opt-Out: Unsubscribe from promotional emails at any time using the link in our emails

• Consent Withdrawal: Revoke your consent for data processing by contacting us

To exercise your rights: Email us at info@ethnoscape.in. We will respond to your request within 30 days.

 

Consent & Data Processing

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By providing your information during checkout, account creation, or newsletter signup, you consent to our collection and use of that data for the purposes outlined in this policy.

For marketing communications: We obtain explicit consent before sending promotional content. You may withdraw this consent at any time.

For users under 18: Our website is intended for adults. If you are under 18 years of age, please do not use our site or provide personal information.

 

Cookies & Tracking Technologies

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We use cookies and similar technologies to enhance your browsing experience:

What Are Cookies? Small text files stored on your device that help us remember your preferences, maintain your shopping cart, and understand how you use our website.

How We Use Cookies:

• Remember your preferences and settings

• Keep items in your shopping cart between visits

• Analyze website traffic and user behavior

• Deliver personalized content and advertisements

• Measure the effectiveness of our marketing campaigns

Your Cookie Choices: You can control cookies through your browser settings. Disabling cookies may limit certain website functionality, such as adding items to your cart or staying logged in.

Learn more about managing cookies at https://www.aboutcookies.org

Third-Party Analytics: We use Google Analytics to understand customer behavior and improve our site. You can opt out of Google Analytics tracking at https://tools.google.com/dlpage/gaoptout

 

Data Security & Protection

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We take the security of your information seriously:

Security Measures: Industry-standard encryption, secure servers, firewall protection, and regular security audits protect your data from unauthorized access, alteration, or disclosure.

Payment Security: All payment transactions are processed through Razorpay using PCI-DSS compliant encryption standards. We never store complete credit card information on our servers.

Access Controls: Only authorized personnel who require access to fulfill their duties can view your personal information.

Important Note: While we implement robust security measures, no internet transmission or electronic storage system is 100% secure. We cannot guarantee absolute security but continuously work to protect your data.

 

Data Retention

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We retain your personal information only as long as necessary:

• Active Orders: Information is kept to fulfill orders, provide customer support, and maintain transaction records

• Legal Compliance: Data may be retained to comply with tax, accounting, and legal requirements

• Marketing Consent: If you've opted in to marketing, we retain your contact information until you unsubscribe

• Account Deletion: Upon request, we will delete your information unless retention is required by law

You may request deletion of your data at any time by contacting info@ethnoscape.in

 

Targeted Advertising

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We may display personalized advertisements based on your browsing activity and interests. These ads help us reach customers who appreciate handcrafted Indian art.

Opt-Out Options:

• Facebook Ads: https://www.facebook.com/settings/?tab=ads

• Google Ads: https://www.google.com/settings/ads/anonymous

• General Opt-Out: http://optout.aboutads.info/

Opting out will not eliminate all ads but will make them less relevant to your interests.

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Third-Party Websites

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Our website may contain links to social media platforms (Instagram, Facebook) and partner websites. This Privacy Policy applies only to Ethnoscape.

We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before sharing any personal information.

 

International Data Transfers

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Ethnoscape operates primarily in India. However, some of our service providers may store or process data in other countries. When your information is transferred internationally, we ensure appropriate safeguards are in place to protect your privacy in accordance with applicable data protection laws.

 

Policy Updates

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We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations.

How We Notify You: Material changes will be communicated through a prominent notice on our website. The "Effective Date" at the top of this policy indicates the last update.

Your Continued Use: By continuing to use our website after changes are posted, you accept the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

 

Contact Us

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We value your trust and are here to address any privacy concerns or questions.

For privacy-related inquiries, data requests, or to exercise your rights:

Email: info@ethnoscape.in

Response Time: We aim to respond to all requests within 15 days.

 

Our Commitment

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At Ethnoscape, we believe in transparency, integrity, and respect for your privacy. Just as we honor traditional Indian craftsmanship in our art, we honor your trust by safeguarding your personal information.

Thank you for choosing Ethnoscape to bring timeless artistry into your space.

 

 

 

 

 

 

© 2026 Ethnoscape. All rights reserved.